1 in 3 Windows users trapped with Edge and unable to switch browsers

Full text

Microsoft is again under fire for aggressively pushing Edge

A survey conducted by the Browser Choice Alliance shows how deep some problems run

That includes encountering 'challenges' while attempting to change default browsers, and users who get stuck with Edge when they don't want it

Microsoft has again come under fire for the way it pushes the Edge browser on Windows 11 users.

Windows Central highlighted a survey from the Browser Choice Alliance (BCA) which makes it clear that there are still issues around the way Edge is promoted in Microsoft's desktop operating system.

This was a poll of 2,000 adults in the US who own a Windows PC (either a laptop or desktop), and it found that the majority of respondents (86%) believe they should have "primary control over default browser choice", and moreover, most of those (80%) believe there should be a one-click system to pick that default.

The survey also found that: "72% of Windows users who tried changing default browsers in the past 1-2 years reported that they encountered challenges while attempting to do so."

That includes Windows "recommending or redirecting them back to the pre-installed browser" (Edge), or having website links or apps still open in Edge when it's not their default choice.

The BCA further observed: "Even after selecting a preferred browser, nearly 1 in 3 Windows users report experiences and tactics that undermine their ability to maintain that choice over time. They've fallen into a Reset Trap."

On that subject, 29% of users said that a Windows system update had "contributed to their browser preference being changed or reset".

Interestingly, 19% of respondents said that Edge was their preferred browser — which seems high compared to global stats — although 26% indicated that Microsoft's browser was set as their default in Windows 11. That means 7% of those surveyed had Edge as their default when they didn't want it.

Some of those presumably 'stuck' in this way may be older Windows 11 users, based on the survey's discovery that 44% of those over the age of 65 reported that changing their browser was a "complex" task in Windows 11, compared to 15% of those in the 18 to 44 age group.

61% of those aged over 65 felt "slightly or not at all confident in their own ability to consistently select and run the browser of their choice", which is a worryingly large percentage.

The survey maker concludes: "Microsoft should respect consumer preferences by removing unnecessary barriers and ensure users, not its operating system, remain in control over their browser experience."

Analysis: choice not challenges, Microsoft

(Image credit: Getty Images) It's worth noting that the Browser Choice Alliance is an organization that contains some rival browser makers, including Google (Chrome), Opera and Vivaldi. This doesn't make the report any less valid, but it's something to bear in mind.

I don't think there's any arguing with the broad conclusion drawn here, and that there are unnecessary hoops to jump through, and various annoyances, pertaining to Edge being foisted on Windows 11 users. On top of links unexpectedly opening in Edge, or outright resets of browser preferences in some situations, there's also Microsoft pushing folks to use its browser through 'recommendations' or ads of one kind or another.

It's all anti-consumer nonsense that needs to be stopped, and the fact that just over 70% of those who took the survey said they had "encountered challenges" in trying to change their default browser really isn't good enough.

Microsoft can do better than this, and in the EU, it does do better than in the US (or other regions) as another recent report commissioned by Mozilla (the maker of Firefox) pointed out.

Mozilla alleges that Microsoft engages in trick wording, nagging, preselection, and other underhand tactics to try to get Edge picked as the browser for Windows 11. However, due to regulations in the EU, countries in that region escape a lot of the more dubious activity in this regard. So, why doesn't Microsoft apply this improved approach with less hassling elsewhere? We know the answer to that, of course: it doesn't make any business sense.

It's not a good look if a company only implements pro-consumer policies because it's forced to, and for no other reason. But here we are…

Microsoft is certainly hearing Windows 11 users as part of the great campaign to fix the operating system , so maybe it'll start listening to browser users who want a fairer, more level playing field in the desktop OS. History very much suggests that it won't, though.